Community Hub Admin Team

Member since 8 July 2025

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Community Hub Admin Team 3 months ago Hello everyone,Please see below an update of works taking place around South Moor.First off, we would like to commend South Moor Together, Richie and Jake for taking the time to arrange such a successful Big Spring Clean event and bringing the local community together to help make South Moor a better place. A big well done also to the local community who took the time out of their weekend to lend a helping hand. We think the work this group put into their community on a regular basis is something to be admired. We were pleased to help where we can by providing skips and use of the Old School Site. Well done to all involved!Excavation works have commenced for the storage tank and surface water basins adjacent to Greenlands.Works are progressing along Rydal Avenue for the combined sewer upsizing, where we will be commencing install of 600mm concrete pipes.Surface water swale is progressing with the topsoil being reinstated and works to recommence in the verge adjacent to Hustledown road.Should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com.Thank you,Alice BlackettCustomer AdvisorEsh Stantec

Community Hub Admin Team 3 months ago Hi everyone,Work has now commenced around the Avon Road area to upgrade and upsize the wastewater Network. Our compound area is now in place on the green space of Hollyhill Gardens West.A road closure will be in place on Lenin Terrace as of Monday 27th April 2026 until approximately October 2026. We will be working on the grassed area between Lenin Terrace and Marx Crescent as we install an underground Attenuation Tank.We will post more updates as our work progresses.Should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com.Thank you,Alice BlackettCustomer AdvisorEsh Stantec

Community Hub Admin Team 3 months ago Hi everyone,We are continuing to make good progress on Site this week. Works currently underway and coming up include: Fencing to the South and West is being installed this week. Eastern and Southern SUDS shaping is also progressing well. The works to relocate the topsoil are nearly complete and as a result the bund beside Broom Court has been reduced the required level. Traffic Management along Mount Park Road will be removed over the next couple of weeks.To allow works to continue on the Southern access road and ensure it connects safely into Mount Lane, traffic management will be in place in this area.Traffic lights will be in place from Friday 24th April until Wednesday 29th April covering over a small area along Mount Lane.If you have any questions, please feel free to add a comment in the box below and a member of the Project Team would be happy to help.Many thanks,The Project Team

Community Hub Admin Team 4 months ago Hi all,A quick update on our works around South Moor as follows:We would firstly like to thank residents and all road users for their patience and understanding whilst we carried out essential works on Park Road, which required a road closure. The work went well and was completed before expected.We are currently working along Rydal Avenue upsizing the combined network. A rolling road closure will be in place over the next couple of months, which may require residents to take alternative routes.Phase 1 is imminently complete on Keswick Road and Windermere Terrace for the new combined Sewer. Phase 2 will follow later in the year.The surface water installation is due to commence over the next couple of weeks on the grassed area in between Greenlands and Grasmere Terrace.Should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com.Thank youAlice BlackettCustomer AdvisorEsh Stantec

Community Hub Admin Team 2 months ago As part of Northumbrian Water’s lead replacement programme, our teams will soon be working on the streets shown on the map. If your home is within this area, you may already have received information from us, or we’ll be in touch shortly with details about the work.If you live on one of these streets and haven’t seen anything yet, there’s no need to worry—you can still arrange your free pipe survey using any of the options below:Call: 0191 916 9211Text: 07973 702114Email: leadrenewals@unitedliving.co.ukOnline: nwl.co.uk/leadreplacement

Community Hub Admin Team 3 months ago Hello everyone,We wanted to share a quick update on our planned works for next week, ahead of the bank holiday weekend.You may have noticed the reservoir has taken on a bright green colour. This is temporary and is due to hydroseeding — a method used to apply grass seed to sloped or raised areas. The green colouring helps the seed stick in place and protects it from being washed or blown away.Planned activities for next week: Work will continue at the southern SUDS pond Surfacing works will be completed on the north access road Topsoil will be added around the site, and any soil or materials dug up during the works will be removed The stone from the compound area will be removedAs always, if you have any questions, please feel free to leave a comment below and a member of the team will get back to you.Have a great weekend! The Project Team

Community Hub Admin Team 3 months ago Hi all,Please see below an update on site activities planned for this week: The final surface will be laid along both the Northern and Southern access roads, with both roads expected to be fully complete by the end of next week. Seeding works will continue in designated areas within the reservoir site. Works will continue at the Southern SuDS. Works to the Eastern SuDS are now complete, with fencing installation taking place this week. We apologise for any inconvenience caused by the pothole repairs not being carried out last week. Sunderland Council will attend this week to complete the necessary repairs.Please don’t hesitate to add a comment in the box below if you have any questions for the Team, we’d be happy to help.Many thanks,The Project Team

Community Hub Admin Team 5 months ago Dear Customer,We’re working in your area As you may be aware, we have recently made significant investment to improve the resilience of the water network in Westerton, Coundon, and Ferryhill by retiring the service reservoir situated in Westerton Village.What we’re doingWe are now ready to begin the connection work in an area of Ferryhill to enable the next phase of the project. To carry out this work safely and efficiently, we need to operate during periods of low demand on the water network. This typically occurs at night and helps us keep disruption to our customers to a minimum. For this reason, our teams will be working through the night to ensure the impact on local residents and the wider network is kept as low as possible.We’ll be working on the Merrington Road outside your property from 22:00 on Monday 23 February through to the early hours of Tuesday 24 February. During this time, your water supply will be temporarily turned off between 00:01 and 03:00.We understand this may be frustrating, and we promise to keep noise and disruption to a minimum. The noisiest work will be completed before 11:00pm, and although we’ll be working through the night, we’ll ensure that any remaining noisy activity will not restart until after 08:00am on the morning of 24 January.What we’re asking you to doTo help us access the right areas and avoid any delays, we’d be grateful if you could avoid parking your vehicles on the road between 22:00 and 08:00 on Monday 23 February and Tuesday 24 February.We’re here to helpIf you do require any further information or advice, please contact our Customer Centre on 0345 717 1100 to request a call back from the project team. You can also follow us on X nwater_care.For more information and regular updates, please visit our community hub at Project: Westerton Reservoir Abandonment & Pumping Station | Northumbrian Water and follow the link to the relevant project page, where you will also find answers to frequently asked questions.Kind regardsVictoria Jobling Victoria Jobling Project Manager

Community Hub Admin Team 5 months ago Hi everyone,Here is our weekly update on what you can expect to see on Site this week: At our North East access route, the drainage gulley connection is scheduled at the end of the week and will involve a small excavation, but please be assured it will not extend onto Mount Park Road. We’ll continue installing kerbs on the North East access road and adding stone to bring the road up to the required level ahead of surfacing works in March. Final backfilling tasks will be completed over the next couple of weeks, ready for topsoil to be brought in and laid in March. Eastern Fenceline UpdateWe’ve been reviewing the position of the eastern fenceline following the helpful feedback we received from local residents.We’re pleased to confirm that following the feedback, the fence line will be moved further inwards toward the reservoir. Please see the attached image for the updated position ahead of the final installation. The posts located between the Herras fencing and the existing green security fence, marked in blue, show the revised location.If you have any further feedback or questions, please don’t hesitate to get in touch and a member of the Project Team will be happy to respond.Don't forget that it's your last day to vote for the colour of the Northern access road, the poll will close at 6pm today.Thank you once again for your continued support, patience, and collaboration as we complete the final stages of the project.Thank you,The Project Team

Community Hub Admin Team 6 months ago Hi everyone and Happy New Year to you all.Please see below an update on our works in South Moor:We are currently working on Hustledown road at the bus stop to upsize the existing sewer and tie out newly installed sewer into the network. Traffic lights will be in place until 30th January 2026.We continue the installation of the combined sewer on Keswick Street working towards the top of Windermere Terrace.The works on Pine Street heading towards John Street continue as we install connections for the surface water separation.We will be carrying out some excavation works within the grassed area, south of Rydal Avenue to locate and terminate redundant electric cables. Should you have any questions please comment on this page or contact us at NWL.Customer@esh.uk.com.Thank youAlice BlackettCustomer AdvisorEsh Stantec

Community Hub Admin Team 4 months ago

Community Hub Admin Team 4 months ago Hi everyone, As work continues to progress on Site, you may notice the following activities taking place this week.Late last week, we mentioned that once the K Barrier had been removed at Eighton Banks, we would commence with seeding some areas. I am pleased to advise that this has now been carried out, and no further works are required in this area. Eastern fenceline installation will commence this week. Gravel and pin kerbs are being installed to the West side of the reservoir. Stone placement on landowner property, South East of the reservoir is underway. Southern entrance road stoning will continue this week. Required planting will take place next to The Mount Community Centre. Drainage works on the Eastern side are ongoing. Topsoil movement into the Reservoir Site continues. Compound reduction will continue this week. As always, thank you for your continued patience and cooperation as we progress through the final stages of the Project and please don't hesitate to reach out if you have any questions. Many thanks,The Project Team

Community Hub Admin Team 4 months ago Hi everyone,Earlier this week, we advised that traffic management would be in place along Mount Lane whilst work to construct the Southern access route continued.This work will not go ahead today and a revised date will be communicated in due course.Please accept our apologies for any inconvenience caused, and don’t hesitate to get in touch if you have any questions.Many thanks,The Project Team

Community Hub Admin Team 4 months ago Hi everyone,Important update on planned work in your areaWe want to keep you informed about the progress of our £11 million investment programme to improve and protect the local environment in Sedgeletch. This work will enhance water quality in the Lumley Burn and ensure that our treatment facility continues to serve the community effectively for the future. Details of the WorksIn advance of the commencement of the main improvement works, we need to carry out essential preparation activities, including vegetation clearance along Herrington Burn, within Elba Park, and near the A183 in the Lambton area.Work will commence on 23 March 2026, with completion expected by 10 April 2026. Working collaboratively with our supply partner, Avove, and contractor, Premier Landscaping, we will be undertaking vegetation clearance along the Herrington Burn, within Elba Park, and near the A183 in the Lambton area.This will include the removal of a small number of trees, general vegetation clearance, and the treatment and control of giant hogweed to ensure the site is safe and accessible for the larger works that will follow. We fully understand the importance of the natural environment and want to reassure you that any vegetation removed as part of these early preparation works will be appropriately restored once the main project is complete.Additionally, you may notice increased activity during this period, including additional vehicles and some noise associated with site operations. Our working hours will be 8:00am to 4:00pm, Monday to Friday.We appreciate your patience and understanding as we carry out this important work. If you have any questions or concerns, please do not hesitate to contact us.If you, your family, friends, or neighbours require any assistance while this work is underway, please let us know so we can offer appropriate support. Thank you for your cooperation.If you do require any further information or advice, please contact our Customer Centre on 0345 717 1100 or visit www.nwl.co.uk to request a call back from the project team. You can also follow us on X nwater_care and NorthumbrianH2O. Yours Sincerely,Chris BondProject Manager

Community Hub Admin Team 4 months ago Hi everyone,As discussed during yesterday evening’s residents’ meeting, the Barrier (shown in the area below) is scheduled for removal. This will take place tomorrow morning and will take around two days to complete.You may see construction plant arriving in the area accompanied by a banksman when entering and leaving the work area. All material will be loaded onto our vehicles and transported to the Site Compound. During this time, you may also notice some slight noise and vibration as part of the works although we will do our best to keep any disruption to a minimum.While this work is taking place, we will also be delivering stone and topsoil to backfill a nearby section within the same area.The public rights of way will remain open throughout, and all activity will be fully contained within the fenced‑off zone.If you have any questions, please don’t hesitate to add a comment in the box below.Many thanks, The Project Team

Community Hub Admin Team 4 months ago Hi everyone,The landscaping contractor has began with planting along the Northern Boundary of the Reservoir. They will also be returning to replant hedges and reinstate fencing along Springwell Road from Monday 16th March, where these were temporarily removed to allow access.As progress on site continues, work on constructing the Southern Access Road will carry on this week. To allow the team to work safely in this area and complete the construction of the road, traffic management will be in place along Mount Lane.We have included a drawing showing the location of the temporary traffic lights, which will remain in place until Friday 27th March.Over the next few weeks, you may also notice the gradual reduction of the site compound. Some of the site cabins and stone will be removed as part of this phase of work.Thank you for your cooperation while traffic management was set up along Mount Park Road to support the relocation of the topsoil bund into the reservoir site. This part of the project is progressing well, and we kindly ask road users to be mindful of local speed limits to help maintain a safe environment for everyone.A quick reminder that some members of the Project Team will be attending the Springwell Village Residents Association meeting tomorrow at Springwell Social Club at 6:30pm.If you have any questions about the project, please feel free to add them in the comment box below.Many thanks,The Project Team

Community Hub Admin Team 4 months ago Hi all,As we move into this week, the Site Team will be continuing with planned works as the project progresses. Materials have now been cleared from the pipe bridge area. Across the surrounding fields, we have completed the necessary working platforms and access routes. We are also aware of materials that have recently been left on the lane leading to our Site Compound. Please be assured that these do not relate to the Hesleden Pipe Bridge Project. All project materials and plant will continue to be stored securely within the Site Compound.If you have any questions or concerns, please don’t hesitate to get in touch.Many thanks,The Project Team

Community Hub Admin Team 4 months ago Dear CustomerAn update on works in your areaWe are now entering the final phase of the Westerton Reservoir Abandonment Project and would like to provide you with an update on what will be happening in and around the village over the coming weeks.The new pumping station is now successfully and reliably supplying the areas of Westerton and Coundon, with only two final connections remaining on the lane leading out of the village. These final connections are expected to be completed within the next few weeks.Once this work is finished, all properties previously supplied by the old reservoir will be fully served by the new pumping system. We will then proceed with the final permanent disconnections from the old reservoir pipework, completing the transition to the new infrastructure.There will be a number of small black covers within the village green, known as toby covers. These are essential for the operation and maintenance of your water supply pipework and must remain accessible at all times to ensure a reliable supply now and in the future.We are working closely with Durham County Council to ensure that all aspects of this work meet their requirements and specifications, including the concrete surrounds that will enable the Council to continue their routine grass‑cutting activities without risk of damage to their machinery. In addition, there will be a single valve chamber located within the central section of the village green, positioned close to the roadside.Following the customer event, we held on 30 January 2026 at the Park Head Hotel, and the feedback received regarding the impact of the toby covers and the valve chamber, we have ensured that the concrete surrounds will be constructed to the minimum acceptable width and will be fully flush with ground level once all work is complete.We will also be removing four old marker posts from the section of the green where the Observatory is located, and we will ensure that the reinstatement is completed to a high standard.Please note that the initial backfilling will be a temporary measure until all decommissioning activities are concluded. Once this stage is finished, our landscaping contractor will carry out the full and final reinstatement.The design of the new pumped system has been determined by the existing infrastructure within the village, which we needed to connect into. To minimise the impact of the work, the new pipeline and pumping station were constructed offline, allowing us to maintain supplies from the old network throughout the build, with only limited interruptions.We recognise that the work on the village green has taken longer than initially anticipated. This is due to the significant amount of pipework and complexity of the network beneath the surface in this area. Some of this infrastructure predates our internal mapping systems, which meant additional excavation was required to locate and accurately trace it.Alongside enabling us to carry out the necessary connection work, this has also delivered a longer‑term benefit by allowing us to update and improve the accuracy of our network mapping. This will help us reduce the likelihood of future issues and ensure any problems that do arise can be resolved more quickly.It has been a priority for us to ensure that every existing connection was identified and successfully transferred to the new system before the reservoir is taken out of service. Your patience and understanding throughout this project particularly during the extensive excavation work on the village green have been greatly appreciated, and we would like to thank you for this.We expect the reservoir abandonment works, reinstatement, and final landscaping to be fully completed by the end of May 2026. You should begin to notice a reduced contractor presence in the village from April onwards. We will provide a further update as we approach the completion of the project.For more information and regular updates, please visit our community hub at Project: Westerton Reservoir Abandonment & Pumping Station | Northumbrian Water and follow the link to the relevant project page, where you will also find answers to frequently asked questions.Kind regardsThe Project Team

Community Hub Admin Team 4 months ago Hi everyone, We’re pleased to let you know that our landscaping contractor now has availability and will begin reinstating the hedges that were temporarily removed to provide access for the Site Team during the project.Work will take place in the following areas: Saturday 14th March – Boundary along the north side of the reservoir Monday 16th March – Springwell Road We’ll work to complete this as smoothly as possible, with minimal disruption.If you have any questions, please don’t hesitate to get in touch.Many thanks, The Project Team

Community Hub Admin Team 4 months ago

Community Hub Admin Team 4 months ago Hello everyone,This week, you may notice the following activities taking place on site: Works to construct the North East access road will continue, with surfacing taking place this week to facilitate the topsoil relocation. Gravel and pin kerbs will be installed to the South of the reservoir. Concrete works will also take place at the inlet chamber. In addition, we will be carrying out the movement of topsoil from the week commencing 16 March, with this phase of work expected to continue until early May. Preliminary works and traffic management are being installed from today to support these activities. During drier spells, the works may create a little dust in the air. With this in mind, you may prefer to keep windows closed or avoid hanging washing out during these weather conditions.Thank you for your continued patience and cooperation while these works are carried out.Please don’t hesitate to add a comment in the box below if you have any questions you'd like to ask.Many thanks,The Project Team

Community Hub Admin Team 4 months ago Hi everyone,We’re pleased to share a further update on our work at Ovingham. Since our last update in January, the team has continued to make good progress on site and has now completed the installation of the new eel screens.All eel screens now installedWe’re happy to confirm that all four new eel screens are now in place.The final pair were lifted into place earlier this month following careful preparation to make sure the work could be carried out safely and smoothly.What we’ve been working onIn recent weeks, the team has been focused on: Installing the remaining eel screens Completing supporting work around the intake area Carrying out checks to make sure everything fits and operates as intended Managing river conditions, including clearing natural build‑up from the intake when needed All of this work has been carefully planned and carried out with safety as the top priority.What’s nextOver the coming weeks, work will continue to: Finish connecting and setting up the new screens Carry out testing to make sure the system works as designed Complete small finishing tasks around the intake area This will help ensure the new screens are fully ready for long‑term use.Looking aheadOnce fully set up, the new screens will help protect fish and eel populations in the River Tyne while supporting the reliable operation of the intake. This is an important part of improving the site for the future.Thank you to local residents for your patience and continued support while this work takes place. We’ll continue to share updates as the project progresses.

Community Hub Admin Team 4 months ago Hi everyone,Here is this week’s update on the work you may notice around the reservoir site.South of the Reservoir Backfilling to the southern slope of the reservoir is now complete. Preparations for concrete pours are underway, with work expected to begin next week. SuDS drainage connection works will also begin today. North of the Reservoir Preparation works will begin this week to ensure the area is ready for surfacing next week. The first phase of surfacing will cover the section up to the hammerhead/turning circle. Traffic Management & Topsoil RelocationThe team remains on schedule for Monday 9th March, when traffic management will be introduced. Once this is in place, the team will begin preparing the area, with topsoil relocation expected to start later in the week / early the following week.Full details on the traffic‑light locations and the planned topsoil relocation route are available in last week’s update.Fence InstallationFence installation is planned to begin toward the end of this month and continue into April.We will share further information as we approach the start of this work.Please add a comment in the box below if you have any questions, and a member of the Project Team will respond accordingly.Many thanks,The Project Team

Community Hub Admin Team

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