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Whitley Bay

Whitley Bay Lead Replacement

Northumbrian Water is working in certain areas of Whitley Bay renewing our pipework and replacing old water supply pipes, made of lead.

We’re focusing on specific streets where homes are more likely to have older pipes, still made of lead. Using local infrastructure records and property age data, we’ve identified parts of Whitley Bay where these older pipes are likely to still be in use, and we will be gradually working our way through these areas.

Start Date: May 2025

Estimated End Date: Ongoing

Partner: United Living

We’re replacing:

Our communication pipes — the section of pipe from our water main to your property boundary.
Your supply pipe — the section of pipe that runs across your property into your home, if lead is found.

The supply pipe is usually the homeowner’s responsibility. But while we’re working in your street, we’re offering to replace it for free if it’s made of lead.

Here’s how it works:

If you are in an area we are currently working in, you’ll have already received a letter from us detailing how to take part in this programme.

Book a free survey — one of our surveyors will check if your pipe is made of lead.
If lead is found, we’ll arrange a replacement using trenchless technology — meaning no big trenches and minimal disruption.
Most work is completed in a single day by qualified plumbers and engineers.

How to book your initial survey:

Call 0191 916 9211
Call or text 07973 702 114
Email leadrenewals@unitedliving.co.uk
Complete online form (opens new window)
Or you can complete the form below

Northumbrian Water workers in street

FAQs

Open for participation

Phases

Phases overview

Project Updates

Project Updates

28 May 2025 - No end date

Keep up to date with the latest news, progress and upcoming work on our project.

8 issues

Go Vocal Admin5 months ago Dear CustomerWe’d like to invite you to a drop-in session in Whitley Bay. Northumbrian Water and its delivery partner, United Infrastructure, will be upgrading the water pipes in your area. The work will include renewing our pipework, as well as upgrading the water supply pipes running into properties if they’re made of lead. Come along for an informal chat with the project team from Northumbrian Water and United Infrastructure, find out more and ask any questions you may have. We’ll be at Whitley Bay Rockcliff Rugby Club, Lovaine Avenue, NE25 8RW, on Thursday 4 December, from 10.00am to 2.00pm. For more information on the project please visit nwl.co.uk/leadreplacement

Go Vocal Admin5 months ago We are working in a new area of Whitley BayNorthumbrian Water’s lead replacement programme is now contacting customers in a new area of Whitley Bay. If your street is shown on the map, we’ll already have been in touch by letter or will be contacting you soon.We’ve had a high level of interest locally, so please bear with us while our delivery partners, United Living, arrange appointments. If you haven’t yet booked your free survey, get in touch and United Living will get back to you to arrange a visit to survey your water supply pipe.Call: 0191 916 9211Text: 07973 702114Email: leadrenewals@unitedliving.co.ukOnline form: nwl.co.uk/leadreplacement

Go Vocal Admin7 months ago Dear Customer,We’d like to invite you to a drop-in session in Whitley Bay. Northumbrian Water and its delivery partner, United Living, will be upgrading the water pipes in your area.The work will include renewing our pipework, as well as upgrading the water supply pipes running into properties if they’re made of lead.Come along for an informal chat with the project team from Northumbrian Water and United Living, find out more and ask any questions you may have. We’ll be at Crosskeys Community Hall, Elmwood Road, Monkseaton, NE25 8ET on Thursday 16 October, from 2.00pm to 6.00pm.

Go Vocal Admin7 months ago We are working in a new area of Whitley Bay.Northumbrian Water's lead replacement programme is now moving into a new area of Whitley Bay, and will be working in the roads highlighted in this map shortly. If you live in one of these streets, we will have already been in touch or will be contacting you soon about the project.However, if you do live in one of these streets and don’t remember receiving this information, don’t worry. You can still book your free survey of your pipes using one of the methods below:Call: 0191 916 9211Text: 07973 702114Email: leadrenewals@unitedliving.co.ukOnline form: nwl.co.uk/leadreplacement

Go Vocal Admin7 months ago Dear Customer,We’d like to invite you to a drop-in session in Whitley Bay.Northumbrian Water and its delivery partner, United Living, will be upgrading the water pipes in your area. The work will include renewing our pipework, as well as upgrading the water supply pipes running into properties if they’re made of lead.Come along for an informal chat with the project team from Northumbrian Water and United Living, find out more and ask any questions you may have.We’ll be at Whitley Bay Rockcliff Rugby Club, Lovaine Avenue, NE25 8RW, on Wednesday 10 September, from 2.00pm to 6.00pm.

Go Vocal Admin9 months ago We are working in a new area of Whitley Bay.Northumbrian Water's lead replacement programme is now moving into a new area of Whitley Bay, and will be working in the roads highlighted in this map. If you live in one of these streets, we will have already been in touch or will be contacting you shortly about the project.However, if you do live in one of these streets and don’t remember receiving this information, don’t worry. You can still book your free survey of your pipes using one of the methods below:Call: 0191 916 9211Text: 07973 702114Email: leadrenewals@unitedliving.co.ukOnline form: nwl.co.uk/leadreplacement

Go Vocal Admin10 months ago Dear Customer,We’d like to invite you to a customer information event in Whitley Bay.Northumbrian Water, and its delivery partner United Living, will be upgrading the water pipes in Whitley Bay with work starting in the next couple of months.The work will include renewing our pipework, as well upgrading the water supply pipes running into properties if they’re made of lead.The project team from Northumbrian Water and United Living will be at the event to tell you more about our plans and answer any questions you may have.The event is at Immaculate Heart of Mary Church, Church Close, NE25 9PG on Wednesday 25 June from 3.00pm to 5.30pm.

Go Vocal Admin10 months ago Northumbrian Water are currently working in the below area of Whitley Bay. If you live in these streets, we will have already been in touch or will shortly be in touch with you about the project.However, if you do live in one of these streets, and you don’t remember receiving this information, don’t worry. You can book your free survey of your pipes using one of the methods below.Call: 0191 916 9211 Text: 07973 702114 Email: leadrenewals@unitedliving.co.ukOnline form: nwl.co.uk/leadreplacement

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