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Member since 18 October 2024

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Go Vocal Admin7 months ago Hi everyone,We continue to install pipework on the grass verge on Hustledown Road. We are temporarily tarmacking the footpaths as we go, so that we can reopen for residents.We are progressing on Pine Street installing the surface water drainage and are extending the road closure further up pine street to the junction towards John Street.We are still progressing on the Foul Water drainage on Keswick Road. The Tarmac is being reinstated on Rydal Avenue so that we can get that section reopened.Should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com.Alice BlackettCustomer AdvisorEsh Stantec

Go Vocal Admin7 months ago Hi everyone,Thank you to everyone who was able to attend the Springwell Village Residents Association meeting.We know how busy life can get, and that not everyone was able to join us this time. To help everyone stay up to date, we’ve attached a copy of the meeting presentation for you to take a look through. You can find this on the right hand side, under 'attachments'.This includes updates on the key topics we discussed - landscaping, the reservoir roof, access road, SuDS, and other relevant matters.If you have any further questions, feel free to leave a comment below, and a member of the Project Team will get back to you!Thank you,The Project Team

Go Vocal Admin7 months ago Hello all,Please see below a progress update on our works in South Moor as follows;Work is currently progressing in the verge adjacent to Hustledown road as we install 225m of new combined sewer and install new manholes and upgrade existing manholes. Work is ongoing on Park Road leading to Pine Street and John Street as we install 85m of new surface water sewers and install new manholes and upgrade existing manholes.We recently wrote to residents to advise work is due to commence on Monday 27th October on Rydal Avenue, up to Windermere Terrace to install 150m of new combined sewers and install new manholes and upgrade existing manholes. Work has now been moved to the following week where a road closure will be in place from Monday 3rd November on the junction of Rydal Avenue and Keswick Road. The closure will move throughout works as we make our way up to Windemere Terrace.We apologise in advance for any inconvenience caused and ask for your patience and understanding while we complete these works.should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com.

Go Vocal Admin9 months ago Hello all,Following on from the previous update, I would like to take this opportunity to introduce myself and the team working for Esh Stantec, partners of Northumbrian Water. I am Esh Stantec's Customer Liaison Officer Alice Blackett and I will be your first point of contact, working alongside Rachel Rutter Customer Liaison Officer and Christine Taylor Customer and Service Delivery Manager.Esh Stantec will be carrying out the essential work within your area and over the coming months you will see more of Christine, Rachel and I. If you see us, why not stop for a chat. The customer team and site team are eager to keep you informed.We endeavour to update you on a regular basis as work progresses.With that in mind, we have some updates to provide you with ahead of work starting this week.We will begin setting up the compound area today, 26th August, which will be in place on Hustledown Road. In addition to this, we have some survey work taking place on Tuesday 26th August on Windemere Terrace where a road closure will be in place for 4 days. Also taking place on Tuesday 26th August, there will be CCTV work carried out on Salisbury Street, where a road closure will be in place for 1 day.On Wednesday 27th August, there will be traffic management in place on Hustledown Road, using 2 way traffic lights, to accommodate the set up of the compound area.should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com.Thank you for your time,Alice BlackettCustomer AdvisorEsh StantecAlice BlackettChristine TaylorRachel Rutter

Go Vocal Admin8 months ago Hi all, Further to our previous update, we would like to inform you that we will be returning to site on 17 October 2025 to install the kiosk as part of the ongoing improvements to local water pressure.We anticipate that these works will take approximately three days to complete. During this time, two-way traffic lights will be in operation to ensure the safety of both our team and road users.Please note that once the kiosk is in place, we will return at a later date to complete the electrical connection to the booster station.We apologise in advance for any inconvenience or disruption this may cause and thank you for your patience and understanding.The Project Team

Go Vocal Admin1 year ago Hello All, The team are currently breaking out and removing all worn and broken concrete from the top and sides of the short sea outfall. They will then fill in the holes using concrete, paired with basalt, light weight dowel bars and mesh (very light, but very resistant to salt water.) Work will then be bonded to form a very strong watertight seal.Work on the long sea outfall has begun with the renewal of the upper and lower supports that straddle the pipe leading into the sea. This involves cutting and removing the existing wooden supports off the piles and replacing with new galvanised supports. Starting Monday 12 May 2025, 3 encapsulating collars will be installed. These collars are large metal rings that will cover the pipe.Should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com. Thank you for your time.

Go Vocal Admin1 year ago Hello All,I would like to take this opportunity to introduce myself and the team working for Esh Stantec, partners of Northumbrian Water. I am Esh Stantec's Customer Liaison Officer Rachel Rutter and I will be your first point of contact, working alongside Alice Blackett Customer Liaison Officer and Christine Taylor Customer and Service Delivery Manager.Esh Stantec will be carrying out the essential work within your area and over the coming months you will see more of Christine, Alice and I. If you see us, why not stop for a chat. The customer team and site team are eager to keep you informed.We endeavour to update you on a regular basis as work progresses, should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com.Thank you for your time.Alice Rachel Christine

Go Vocal Admin9 months ago Hi everyone,As you will know, we have been carrying out Surveys in various areas of South Stanley over the past few weeks, as well as setting up our compound area on Hustledown Road.Please see below upcoming works and traffic management:Monday 29th September 2025 we will be carrying out further surveys on School Lane for approximately 3 days. In order for these works to take place, a road closure will be in place to the rear of Fern Avenue. We expect works to be complete within 3 working days.Wednesday 1st October 2025 – 2 way traffic lights on Hustledown Road for 3 days.Wednesday 1st October 2025 – 2 way traffic lights on Park Road and a Road Closure on Pine Street whilst we make a start on installing the new pipework. We expect works to be completed within 6 weeks.We apologise in advance for any inconvenience caused and ask for your patience and understanding while we complete these works.Should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com.Alice BlackettCustomer AdvisorEsh Stantec

Go Vocal Admin9 months ago Hi all,We are now into week 2 of setting up the compound area on Hustledown Road. Following the previous update, traffic management did not go ahead last week as it was not needed, however, traffic lights will be set up this week whilst we take in deliveries to the compound.We are carrying out survey works on School Lane from Monday 1st September 2025, where a road closure will be in place for 5 working days. Please follow diversion signs where appropriate.I hope you all have a great week!Alice BlackettCustomer Advisor

Go Vocal Admin7 months ago Hi everyone, As part of our ongoing commitment, we’re carrying out investigation work to help reduce the impact of storm overflow discharges.To support this, a survey team from Mantank will be carrying out Connectivity and Impermeable Area Surveys on our behalf, starting from 3 November 2025 for four weeks. These surveys will help us assess the condition and performance of our existing sewerage network.Employees of Northumbrian Water or Mantank will not require access into your home at any time during these investigationsThank you The Project Team

Go Vocal Admin1 year ago Tides over the last week have not been good. We have experienced low tide either very early hours of the morning or very late afternoon, with tide heights still very high at between 2 and 4mtrs, it is virtually impossible to get where we need to be.Short Sea Outfall SSO – All bays to the top of the SSO are complete. Tapered sides of the SSO covered reinforced and covered with Fosroc 250. Lower side walls are being broken out and prepped. Again, only limited time on the lower walls this week due to the tides. The entire structure will be completely skimmed with Fosroc ST05 which will give the structure an extra 10 years of protection, adding to the 30 years protection that the Fosroc 250 offers. We expect all works to be complete on the SSO by the end of June.Long Sea Outfall LSO – Not a lot of progress on the LSO this week due to tides. We have all the upper supports in place, 7 in total. We have 8 lower supports to install, 5 of which have already been installed. We identified 2 new leaks that had not previously been seen, and authorization was sought and granted by NWL to go ahead and fix them, this will require an extended encapsulating collar of 1500mm (usually only 600mm long) being manufactured and installed. Our contractor UTS are back on-site 24th June to install this collar. Our other contractor Steelway /JHT are also back on site on the 24th June to install the final supports. We expect all works on the LSO to be complete by the end of June. It is possible that NWL will release more works on the LSO, but this will fall under an amended programme.Should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.comThanksAlice

Go Vocal Admin1 year ago Hello all,Please see below updates for Burn Road Sea Outfalls.Short Sea Outfall – SSO Works are progressing at a rapid pace on the SSO. Approval has been granted to skim the entire structure with specialised materials, to allow the structure an extra 10 years or more of protection against the sea and weather. The scaffold is being rearranged on Tuesday 27th May to allow access to the lower SSO walls. The pad to the front of the SSO has been repaired, the old concrete cut out and existing steel work treated and sealed.Long Sea Outfall – LSOThe tide has been against us all week with limited opportunities to do any works on the LSO. That being said, since we came to site on the 31st March we have made excellent progress and had to rewrite the programme many times as we are now more than a year ahead. Of the 15 total supports we had to remove and replace, we have completed all upper supports, removed wooden ones and replaced with galvanised supports, 7 in total. 5 lower supports removed including shoes / pipe supports and replaced with new galvanized supports and shoes, 3 left to install. We have also removed various supports along the length of the LSO upper and lowers to accommodate the new encapsulating collars that are being fitted.Long Sea Outfall – LSOAfter removing the lower and upper supports for our first encapsulation collar it became clear that the underside of the pipe had deteriorated massively and the standard 600mm long collar would not be enough to cover the void and the existing pipe joint. The new collar has been made and onsite the very next day so an amazing turn around. First encapsulation collar installed, 2 more to left to install of the total 3 required.Should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com.Thank you for your time.Encapsulation Collar Install Encapsulation Collar InstallFront Pad SSO WorksFront Pad SSOSpecialized ReinforcementSSO Freshly Skimmed Opposite ViewSSO Freshly Skimmed

Go Vocal Admin7 months ago Hello all,We’d like to share an update with you ahead of the Springwell Village Residents Association (SVRA) meeting on Wednesday 22 October.Project TimelinesWe’re now in a key phase of the project, with backfilling and reinstatement progressing under a carefully managed wagon movement plan. While there have been delays, which are not unusual for a project of this scale, we appreciate your patience and remain on track to complete by April 2026. We’ll keep you informed of any changes.Reservoir Roof DesignThe switch from a grass-covered roof to a gravel finish reflects updated industry best practice—improving water quality protection, inspection access, and long-term maintenance. With the roof now complete, it will remain as designed.We are carrying out a range of ground-level ecological enhancements, including native planting and dedicated habitat features to support biodiversity. We remain committed to enhancing the surrounding environment through visual screening, landscaping, and ecological improvements.Security FenceAs confirmed on 26 September, the fence height will be reduced from 2.4m to 1.8m. Following community feedback, the fence line has also been reviewed. While the northern section will remain for operational reasons, the eastern and western sections will be moved inward to create more public space.Northern Access RoadWe understand some disappointment around the decision to use Tarmac instead of Grasscrete. Tarmac offers greater durability, safety, and ease of maintenance—especially in wet conditions and under heavy vehicle use. Grasscrete would require more upkeep and may not perform as well over time.Wagon MovementThe new entry-only access road at the North East corner, connecting to Mount Park Road, supports safer and more efficient vehicle movements. It also helps reduce wagon idle time and avoid delays during winter.We’re actively managing movements to minimise disruption: Mount Lane remains the primary delivery route; North East access is used only when needed. No queuing on public roads. Banksmen guide vehicles safely. Dust suppression, daily road sweeping, and wheel washers are in place. Movements are reduced during peak traffic times. Regular reviews ensure operations remain safe and efficient. We’re working with the local council to maintain Mount Lane, with temporary pothole repairs underway and resurfacing scheduled post-completion.Landscaping & BiodiversityLandscaping is an important priority. Together with MMB, we’ve developed a plan to increase and improve biodiversity on the site from its original condition. We’ll discuss this in more detail at the SVRA meeting.Key Highlights: 28 new trees (oak, field maple, cherry, goat willow). 3:1 tree replacement along the pipeline route. Hedgerow restoration to achieve up to 4x the meterage lost. Species-rich grassland and wetland planting to support pollinators. Five-year maintenance commitment for hedges on-site. We’re also exploring community engagement in early 2026, including: Nature-based activities with local schools (e.g. bug hotels). Tree adoption dedication to build lasting community connections. Ground Levels & LandscapingExcavation reached the required depth, and the reservoir’s elevation remains as originally planned—so there’s no impact on planning consents or expected ground levels.Once backfilling is complete, the ground will be graded and landscaped to blend with the surrounding environment.If you have any questions or need further assistance, please leave a comment in the box below and a member of the project team will respond accordingly.Thank you,The Springwell Project Team

Go Vocal Admin8 months ago Hi everyone,We are aware of the current road conditions along Mount Lane, which have been impacted by the recent adverse weather. Please be assured that we are actively reviewing our road sweeping schedule to ensure it remains effective and responsive to the changing circumstances.In addition to our existing measures, we are exploring further options to improve road safety and cleanliness in the area.We appreciate your patience and understanding as we work to maintain safe and accessible roads for all.Should you have any questions, please add a comment in the box below and a member of the Project Team will respond accordingly.Thank you,Bethany

Go Vocal Admin8 months ago Further to the Springwell Village Residents’ Association (SVRA) meeting on 9 September, where we shared information and listened to feedback from the community in regard to the proposed height of the reservoir fence, we’d like to provide an update as promised.After careful consideration, further discussion and consultation with our security team and partners, we are pleased to be able to share that the height of the fence will be reduced from 2.4 metres to 1.8 metres.This decision reflects a careful balance between maintaining site security and recognising and responding to community concerns about visual impact.The reduction in planned height is possible due to the enhanced onsite security measures we have been able to put in place in close collaboration with our security teams. These improvements allow us to maintain the necessary level of protection while also being responsive to views expressed within the local community.We are carefully reviewing other feedback shared by the community and will provide further updates shortly. We remain committed to engaging constructively and openly as we continue to work towards completion of this critical project.

Go Vocal Admin9 months ago Hi everyone,I wanted to share a quick update on the recent progress we've made as the Project continues to move forward.The west cell has now been successfully brought back into service, which allows us to drain down the east cell in preparation for the next phase of works starting next week. As part of this phase, scaffold access will be installed to enable safety isolations to proceed. This will pave the way for the removal of the damaged penstock, which will be replaced with a new unit.If you have any questions about the Project, please don’t hesitate to reach out — we’re always happy to help.Speak soon, Bethany

Go Vocal Admin9 months ago Hello all,We have recently been made aware of the condition of the road surface along Mount Lane, where some further temporary repairs are required.Sunderland Council will be attending today, Monday 15 September, to carry out these works. We will continue to monitor the road surface while we remain on Site.If you have any questions or issues that you would like to raise, please don’t hesitate to contact me.Thank youBethany

Go Vocal Admin1 year ago

Go Vocal Admin1 year ago Hi everyone,As part of the Northumbria Integrated Drainage Partnership (NIDP), Northumbrian Water, Durham County Council and the Environment Agency are working with communities to proactively reduce the risk of flooding to homes and businesses and protect the environment.As part of this commitment, we are working with our supply partner, Esh-Stantec to undertake work to improve the performance of the sewer network in South Moor. This essential work will ensure that the sewer network continues to serve the community effectively and reduces the risk of flooding in your area.The work that we are proposing will involve the construction of new sewers in various areas of South Moor. The work will take place in Park Road, Hustledown Road and surrounding streets and some road closures will be required to allow us to undertake our work safely but these will be limited to the streets to either side of Park Road. We will need temporary traffic lights at certain times on Park Road and Hustledown Road.Subject to final business approval, we plan to start construction work in Autumn 2025 and expect the work to take up to 18 months to complete. Once our works are underway we’ll be posting regular updates so please sign up for these.Enclosed is ‘Our Guiding Principles’ booklet which gives further advice and answers to some frequently asked questions. We will be writing to you again in advance of any work starting but would welcome your views and any comments you may have about our proposals at this stage.If you would like to speak to a member of our Project Team, you can telephone our customer contact centre on 0345 717 1100 or via X @nwater_care. Whichever way is best, we’d really like to hear from youThank you,David Groark - Project Manager

Go Vocal Admin9 months ago Hello all,All initial programmed site works were completed by the end of June 2025.The installation of a new 600mm collar is also complete, due to the location of the work and the tides being against us, this was not possible until 15 July 2025 when the tides turned.Extra supports along the length of the LSO (long sea outfall) will be erected.Compound area has been reduced and from 3 September 2025 but the allocated carparking area is fenced off and closed to the public. Access for pedestrians, as previous set up, open with plenty of room for bikes, pushchairs etc.As the tides are not great the first week in September, Esh operatives have begun removing the existing supports ready for works to commence the following week.8-12 September installation of new supports will begin, and we expect all are installed by Wednesday 10 September. With all site works completed and full demobilisation by Friday 12 September.Should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com.Thank you for your time.

Go Vocal Admin9 months ago Hi everyone,I hope you’re well.I wanted to provide an update on the timescales for the project, as with all large-scale construction projects, unexpected delays can sometimes occur. We wanted to let you know that our work is taking longer than planned due to unforeseen circumstances, and we anticipate completion for the week commencing 27th October 2025.We apologise for any inconvenience this may cause and would like to reassure you that we will continue to work hard to keep disruption as minimal as possible.If you have any questions or concerns relating to the project, please don’t hesitate to get in touch.Thank you,The Project Team

Go Vocal Admin1 year ago Good Morning, works are progressing well at Coundon Burn.The team have commenced the installation of the compound and haul road and have completed installation of the compound hoarding and easement fencing.Archaeologists have excavated and backfilled 11 trial holes along the proposed route of the new drainage run. There were no significant findings during excavations.A Dutch ford has been installed across the watercourse to enable the team and machinery to access the working area.Should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com.

Go Vocal Admin9 months ago Hi everyone, Since our last update work has progressed well on site and we have moved on to phase 4 of our project. We have been carrying out some preparation work by excavating with a Vac Ex along Gresham Road to prepare for our tie in works and have been doing some investigation work to determine the new downstream connection. Our manhole work along Bow street will include backfilling and temporary reinstatement of the road once the new manhole is installed.If you have any questions regarding the project, please don't hesitate to get in touch.ThanksThe Project Team

Go Vocal Admin1 year ago Hello All,I would like to take this opportunity to introduce myself and the team working for Esh Stantec, partners of Northumbrian Water. I am Esh Stantec's Customer Liaison Officer Alice Blackett and I will be your first point of contact, working alongside Rachel Rutter Customer Liaison Officer and Christine Taylor Customer and Service Delivery Manager.Esh Stantec will be carrying out the essential work within your area and over the coming months you will see more of Christine, Rachel and I. If you see us, why not stop for a chat. The customer team and site team are eager to keep you informed.Over the next month the team will begin to set up our working area, you may see an increase in vehicle activity, but we will keep disruption to a minimum.We endeavour to update you on a regular basis as work progresses, should you have any questions please comment on this page or contacts us at NWL.Customer@esh.uk.com.Thank you for your time.AliceRachelChristine

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All input submitted by this participant

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