Community Hub Admin Team

Member since 17 February 2025

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Community Hub Admin Team 7 minutes ago Hi everyoneWelcome to our Community Hub page for the project in Pegswood. Protecting the environment is one of our top priorities. As part of this commitment, we are investing £9.4 million in Pegswood to upgrade our sewer network and improve the local Sewage Treatment Works.This project forms part of a wider programme to strengthen the resilience of the wastewater network, helping it cope better with future demand and changing weather patterns.Together, these improvements will help reduce the risk of sewer flooding and protect the local environment, now and in the future.If you have any questions or would like more information please feel free to comment below. Thank you,The Project Team

Community Hub Admin Team 45 minutes ago Hi everyone,We’d like to provide an update on our Felton Environmental Improvements project.Protecting the environment is one of our top priorities. As part of our ongoing commitment, we’ll be carrying out investigations to help improve the sewer network.Our supply partner, Mott MacDonald Bentley (MMB), will carry out surveys on our behalf during the week commencing 8th June 2026. These surveys will help us assess the condition and performance of the existing network.Your water and sewerage services will not be affected while we carry out this work. Additionally, please be assured that we will not require access inside your home at any point during these investigations. Whilst our surveyors may occasionally require access to private land as part of their work, this will be with the prior agreement of the landowner.To stay updated, you can follow this Community Hub page. If you have any questions, feel free to comment below or contact our Customer Centre on 0345 717 1100.Thank you,The Project Team

Community Hub Admin Team 1 hour ago Hi everyoneWe'd like to inform you of a temporary road closure currently in place on Dock Road due to safety concerns identified during ongoing construction works.Over the weekend on Sunday 7 June 2026, it was discovered that a section of the road had become undermined adjacent to the active traffic lane. In the interest of public safety, works were immediately halted and a decision was taken to implement a road closure while the situation is assessed and stabilised.Our Partner is currently reviewing the condition of the affected area and arranging the necessary measures, such as ground support and temporary protection, before it is safe to reopen the road.We appreciate that this may cause inconvenience, and we are working to resolve the issue as quickly and safely as possible. Further updates will be provided as more information becomes available.If you have any questions or require additional information, please do not hesitate to get in touch.Thank you The Project Team

Community Hub Admin Team 3 hours ago Hi everyoneWe would like to share an update on the progress of the Northumbria Integrated Drainage Partnership (NIDP). Over the past year, we alongside our delivery partner, Seymour Civil Engineering have been carrying out detailed investigations of the wastewater network in and around The Leas, Cragside and The Meadows areas. This important work has taken longer than initially anticipated; however, it has enabled us to develop plans that we are confident will deliver a safe and sustainable solution to help reduce flood risk and support the community in the long term.What will happenWe are now ready to begin work on site within the estate. This will include the installation of new wastewater infrastructure, which will be delivered in three phases to help minimise disruption. Each phase will require a temporary road closure on sections of the carriageway, which will restrict vehicle access on the dates shown below. Pedestrian access will be maintained at all times. Phase 1: Works will take place in The Leas cul‑de‑sac from 13 July 2026 to 4 December 2026. Phase 2: Works will move onto the main section of The Leas (turning left from the cul‑de‑sac) from 18 October 2026 to 4 December 2026. Phase 3: The final phase will progress along The Leas to the right of the cul‑de‑sac from 1 December 2026 to 29 January 2027. We would like to invite you to attend a customer information event. This will take place at Sedgefield Cricket Club, Station Road, Sedgefield, TS21 2BY, on 11 June 2026 between 16:30 and 18:30. At the event, we will provide further details about the planned works, including road closures and the installation of the rain gardens. We will also outline what to expect during the programme and be available to answer any questions you may have.We look forward to meeting you and thank you for your understanding and support as we deliver these important improvementsThank you, The Project Team

Community Hub Admin Team 3 days ago Hi everyone, Working with our supply partner Esh Stantec, we'll be carrying out essential improvement works at the western side of Whittle Dene Reservoir. These works involve renewing control valves that allow us to safely manage water levels in an emergency and ensure the continued reliability of the reservoir.To carry out part of this work safely, our supply partner Esh Stantec will need to implement a temporary road closure on the B6309 Welton to Whittle Dene Reservoir Road. The closure will be in place from 22 June 2026 to 11 September 2026 to allow the safe setup of a compound area.A clearly signed diversion route will be in place, and pedestrian access will be maintained at all times. The diversion route is shown on the image below for your reference.For more information and regular updates, you can follow this Community Hub page. We appreciate your patience and understanding while we carry out this important work. If you have any questions or concerns, please do not hesitate to contact us by leaving a comment below.Thank you,The Project Team

Community Hub Admin Team 4 days ago Hello everyone,Thank you to those who were able to attend the Parish Council meeting on Thursday 28th May. It was great to meet you in person, introduce members of the team, and answer your questions about the upcoming work.Your questions have been noted, and we will be sharing further information with the Parish Council over the next couple of weeks.We had originally planned to begin mobilising our working area on the 8th June. However, due to unforeseen delays, we are now aiming to start from the 22th June, with the possibility of beginning sooner if circumstances allow.We will continue to keep you updated via the Community Hub and remain in regular contact with the Parish Council.Thank you for your understanding and continued support.The Project Team

Community Hub Admin Team 5 days ago

Community Hub Admin Team 5 days ago Hi everyone, We have recently installed additional flow monitors on our wastewater network in the Sedgeletch area, enhancing the monitoring already in place. These monitors are used to measure flow rates within the network, helping us to better understand how frequently discharges occur into local waterways in line with our Environmental Permit conditions set by the Environment Agency.The purpose of this enhanced monitoring is to collect more comprehensive data, enabling us to further strengthen our understanding of network capacity. This information is essential in informing the development of future improvement plans and models aimed at reducing storm overflow (SO) discharges and delivering environmental improvements across the Westbourne Drive and Shiney Row catchment areas.Please be assured that the installation and operation of these additional monitors will not impact the wastewater services we provide to you, and there is no requirement for our teams to access your home.Thank you, The Project Team

Community Hub Admin Team 7 days ago Hi everyone,You may be aware that we have recently been completing surveys in Berwick to assist with the planning of the project. Prior to the main work - which will begin in Spring 2027, Our partners, Avove (& Dunelm) and Esh Stantec (& Ian Farmers) who are working on our behalf, will be digging some boreholes and trial holes across the Berwick catchment to provide vital information about ground conditions in the areas we will be constructing.This will take place between 1st June 2026 and 14th August 2026.Some of the boreholes and trial holes will be within the highway and will need traffic management. A separate letter will be delivered to all customers who may be directly affected by our works.If you have any questions feel free to reach out by commenting on this post below. You can also find more information on our Community Hub page. Thank youThe Project Team

Community Hub Admin Team 7 days ago Hello everyoneWe hope you enjoyed the bank holiday weekend. We wanted to share a quick update on what’s planned on site this week:• Removal of the remaining double‑stacked cabins• Continued removal of spoil from the site compound, along with reinstatement of the area• Ongoing installation of the reservoir boundary fence and gates• Reinstatement of the kerb line at the Leam Lane entrance, returning it to its original conditionThe remaining works within the reservoir are minor, and we expect disruption to continue to reduce as activities near completion.If you have any questions or concerns, please don’t hesitate to get in touch.Thank you,The Project Team

Community Hub Admin Team 2 weeks ago

Community Hub Admin Team 3 weeks ago Hi everyone,We wanted to provide a further update on the progress of the water booster installation.Since our last update, there has unfortunately been a further delay to the programme. This is due to an issue with a third-party contractor during the commissioning phase of the works, which has meant progress has not advanced as quickly as planned.At this stage, we are not in a position to confirm revised timescales. We understand that this lack of certainty is frustrating, however it would not be appropriate to provide a new completion date until we have a fully agreed and deliverable programme in place.Please be assured that we are continuing to work closely with all parties involved to resolve the outstanding issues and progress the commissioning phase as quickly as possible.As soon as we have an agreed timeframe for completion, we will share a further update with you.We would like to thank you again for your continued patience and understanding while we work to bring this project to completion and deliver the intended improvements to your water supply.Thank you, The Project Team

Community Hub Admin Team 3 weeks ago Hi everyone, As part of the project, we will be installing new equipment for the safe storage and dosing of treatment chemicals, along with enhanced monitoring systems to support the effective control of water quality. The work will also include widening a section of the site access road to ensure safe and efficient access for delivery vehicles, supporting both the installation and operation of the new equipment.During construction, a temporary works compound will be established within the existing site boundary. Once complete, these upgrades will help ensure the treatment works continues to operate safely, efficiently, and in line with modern environmental standards.Our trusted delivery partner, Mott MacDonald Bentley (MMB), is scheduled to begin work on Tuesday, 26 May 2026, with completion expected in December 2026.We appreciate your patience and understanding while we carry out this important work. If you have any questions or concerns, please do not hesitate to contact us.Thank you, The Project Team

Community Hub Admin Team 3 weeks ago Hi everyone, Over the past month, the site team has continued to make strong progress across the Hesleden Pipe Bridge project. Here’s a brief update on recent activity:What’s been happening:Removal of temporary access routes and reinstatement at the demolished pipe bridgeOngoing digging ahead of constructing manholesPre-welding of new pipework across the site ahead of drilling worksGround preparation to support upcoming worksDrilling works:Specialist drilling equipment has now been set upDrilling is underway and progressing as plannedSupporting activities:Temporary works and pumping equipment installed to support operationsImprovements to site access completedWe’ll continue to keep you updated as works progress.If you have any questions regarding the project, please don’t hesitate to leave a comment below and a member of the project team will respond - we’re always happy to help.Many thanks,The Project Team

Community Hub Admin Team 3 weeks ago Hi everyone, We’re carrying out some investigations in your areaAt Northumbrian Water, protecting the environment is one of our top priorities. As part of our ongoing commitment, we’re carrying out investigation work to help improve the resilience and enhance the performance of the sewer network.To support this, a survey team from Mott MacDonald Bentley (MMB) will be carrying out surveys on our behalf, during the week commencing 18 May 2026. These surveys will help us assess the condition and performance of our existing sewerage network.The survey to be conducted will be a heritage survey that will identify any areas and items of historical relevance so we can plan to avoid causing any damage or detriment to them during future works.Employees of Northumbrian Water or MMB will not require access into your home at any time during these investigations. Please also be assured that your water and sewerage services will not be affected while we carry out this work.You can ask to speak to a member of our project team via this Community Hub. Alternatively, you can call our Customer Centre on 0345 717 1100.Finally, thank you in advance for your cooperation while we complete this essential work.Thank you, The Project Team

Community Hub Admin Team 3 weeks ago Hi everyone, We are currently progressing our investment project to upgrade the existing sewer network, helping to reduce spills and improve future network resilience.As part of this work, we would like to make you aware of some additional activities that will help us better understand our sewer network. We will be carrying out a manhole survey in the lane adjacent to the garages, just off Southfields, on 21 May 2026 between 09:30 and 13:00. The survey will involve lifting the manhole cover to verify connections.Our survey teams from Avove and Gridmark, who will be carrying out this work on our behalf.To enable us to complete the work efficiently, we kindly ask that you avoid parking vehicles near or over manhole covers during this time. This will ensure our teams have clear and safe access to all required areas.Employees of Northumbrian Water, Avove, or Gridmark will not require access to your property at any time while these works are being undertaken.We appreciate your patience and understanding as we complete these improvements.You will find regular updates here on the Community Hub. Thank you, The Project Team

Community Hub Admin Team 3 weeks ago Hi everyone,With the bank holiday fast approaching, this update outlines the planned activities on site for both this week and the week commencing 25 May.W/C 18 May Seeding activities will be carried out around the reservoir. The new site compound set up Wagons will continue to access the compound area to remove stone and other materials. W/C 25 May Installation of the boundary fence and the post and rail fence. Installation of the remaining sections of the security fence, followed by installation of the site gates the week after. Much of the visible activity over the next couple of weeks will take place within the compound area. If you have any questions, please don’t hesitate to leave a comment in the box below and a member of the Project Team will respond accordingly.Many thanks,The Project Team

Community Hub Admin Team 4 weeks ago Hi everyone, As we continue to progress through the final stages of the project, the following works will be taking place this week: Seeding works will commence to the East, West, and South of the reservoir. Approximately 90% of the works to construct the SuDS to the South of the reservoir are now complete. Once finished, the current site entrance used by the Site Team will be permanently closed, and the South-Western access route will become the main entrance to the reservoir site. The Eastern SuDS has now been seeded. The existing Heras fencing will remain in place until the seed establishes, after which it will be replaced with post and rail fencing over the coming weeks. The reduction of the site compound is continuing and progressing well. New cabins are due to arrive next week to form a smaller compound to support the commissioning phase, once all civils works have been completed. The current cabins will be removed over the next couple of weeks. Please don’t hesitate to reach out if you have any questions, we're happy to help.Many thanks,The Project Team

Community Hub Admin Team 1 month ago Hi everyone, We’d like to let residents know that Esh Stantec will be carrying out a vehicle trial along Dunstanburgh Road on Wednesday 13 May, between 10.30am and 11.30am.The trial will use the wagons proposed for our upcoming works. We have arranged with MGL, who operate the wagons from Longhoughton Quarry, to drive along Dunstanburgh Road and, where possible, carry out a three‑point turn at the access to the North Pier of the harbour, before returning along Dunstanburgh Road.If a three‑point turn cannot be safely carried out, the wagon may need to reverse out under the supervision of a vehicle marshal.We kindly ask pedestrians and road users to remain vigilant during this time, and we thank you for your cooperation.You will shortly receive a letter inviting you to attend the parish council meeting at 6pm on Thursday 28 May, at Craster Memorial Hall, Whin Hill, Craster, NE66 3TP. This will be an opportunity to ask our project team any questions you may have about the upcoming works.We hope to see you there.Have a great weekend!The Project Team

Community Hub Admin Team 2 months ago Hi everyone,This week, you can expect to see the following activities taking place on Site. Seeding across the site will begin shortly as part of the ongoing reinstatements.To support the next phase of the works, as we connect the Southern access route to Mount Lane, temporary traffic management will be in place on Mount Lane.The temporary Eastern traffic lights have now been removed.In addition, wagon movements will reduce significantly as the relocation of topsoil comes to an end, which will help minimise vehicle activity in the area.We've continued liaising with Sunderland City Council about the deterioration of the road surface along Mount Lane. The Council has confirmed that their team will attend later this week to carry out temporary repairs to the affected sections.Thanks for your continued patience and understanding while these works are completed.If you've any questions that you'd like to ask us, please don’t hesitate to add a comment in the box below and a member of the Project Team will respond accordingly.Many thanks,The Project Team

Community Hub Admin Team 1 month ago Hi everyone, We wanted to provide a further update on the work Northumbrian Water is carrying out in your area in conjunction with North Tyneside Council and the Environment Agency.We’re sorry that the works have taken longer than originally expected and for any ongoing inconvenience this may be causing. The road to the rear of Beverley Terrace has now reopened; however, we are continuing to work in the area as we complete the remaining activities.We now expect all site works to be completed by 15 May.We appreciate that even with the road open, ongoing activity can still cause disruption, and we apologise for any continued disturbance. Our teams are working hard to finish the work as quickly and safely as possible while keeping disruption to a minimum.Thank you for your continued patience and understanding.The Project Team

Community Hub Admin Team 2 months ago Hi everyone, As part of the Northumbria Integrated Drainage Partnership (NIDP), Northumbrian Water, Durham County Council and the Environment Agency are working with communities to proactively reduce the risk of flooding to homes and businesses and protect the environment.As part of this commitment, we are working with our supply partner, Esh-Stantec, to undertake work to improve the performance of the sewer network in South Stanley. Phase one of the works is well underway in the Park road area, whilst phase two of the scheme will begin on 7 April 2026, investing a further £3.8 million into improving the sewer network. This essential work will ensure that the sewer network continues to serve the community effectively and reducing the risk of flooding in your area.The work will take around 13 months to complete and will involve the construction of new sewers to transfer surface water, from roof and road areas to the Stanley Burn. The work will take place in the streets around Avon Road, Wansbeck Avenue, Tees Crescent, Tweed Terrace, Kier Hardie Avenue, Marx Crescent and Lenin Terrace. To enable us to undertake the work safely, we will need to temporarily close some roads in the areas where we are working and during these times, parking will be restricted. We will notify you in advance of any road closures that are required and we will maintain pedestrian access to your property at all times. We also need to remove two trees in the grassed area north of Lenin Terrace and one tree along Avon Road, and we will be replacing these with new trees after our work has been completed.In addition to this work, we will also be undertaking site investigations to help with the development of solutions for further improvements to the sewer network, across the South Stanley and Craghead area.We will be setting up a site compound and materials storage area in a grassed area adjacent to Holly Hill Gardens, and this will be reinstated on completion. A plan is enclosed showing where the work will take place. Please be assured that we are working closely with Durham County Council to minimise our impact on the local community. Typical working hours will be Monday to Friday, between 8.00am and 6.00pm.If you would like to speak to a member of our Project Team, you can telephone our customer contact centre on 0345 717 1100, via X @nwater_care or contact us via our community hub. Whichever way is best, we’d really like to hear from you. Thank you,The Project Team

Community Hub Admin Team 2 months ago Hi everyone,We just wanted to provide an update on work Northumbrian Water is currently carrying out in your area in conjunction with North Tyneside Council and the Environment Agency.As part of our investigations into bathing water quality issues in Cullercoats, we are currently undertaking exploratory excavation works to the rear of Beverley Terrace. These investigations are an important step in helping us better understand and address the issues identified.To allow this work to be completed safely, a temporary road closure is in place to the rear of Beverley Terrace, between John Street and Marden Avenue. This road closure will remain in place until 28 April 2026. While the road will reopen from this date, work in the area will continue until 5 May 2026.Our working hours on site are 8:00am to 5:00pm. Once all works in this area have been completed, we will provide a further update.We understand that road closures can be inconvenient and would like to reassure residents that we are doing everything we can to minimise disruption. Our site team has also confirmed that if household bins are placed at their usual collection point during the road closure, they will ensure they are moved to a suitable location so they can still be emptied as normal.Alongside these works, we are continuing with our monitoring and sampling regime as part of the wider investigation. This ongoing sampling will allow us to collect a full and reliable set of data over time.We apologise for any inconvenience this work may cause and thank you for your patience while these important investigations continue. If you need any assistance during the works, our site team will be on hand and happy to help.Thank you,The Project Team

Community Hub Admin Team 2 months ago Hi everyone,As we enter the final phase of the Westerton Reservoir Abandonment Project, we feel this is the ideal time to share the ideas put forward by residents during our customer engagement event on 30 January 2026 at the Park Head Hotel. These ideas relate to the final reinstatement of the Village Green.Firstly, thank you for attendance and for the valuable feedback you provided. Your comments have helped shape not only this project, but also how we plan and deliver future work. During the event, we invited suggestions on how we might give something back to the community in recognition of your patience throughout the works.We are now keen to understand which ideas the majority of residents would be most happy with. This will allow us to begin discussions with Durham County Council, as custodians of the land, and ensure all agreed improvements can be implemented before we withdraw from site.The two main suggestions were: Plant pots and planting, supplied by NWL and positioned in locations agreed by residents. The NWL project team colleagues will be happy to support the planting on a voluntary basis. A bench or seating area for community use. Additionally, we would be happy to provide both seating, Plants and Potts as a legacy gift to the Village. You can take part in the poll by clicking HERE.Alternatively, we will be sending a text message to all customers with a link to the survey so you can vote for your preferred option. Once a final decision has been reached, we will work with Durham County Council to finalise and complete the chosen option.Separately, we will be resurfacing the two private roads on either side of the Village Green to ensure a smooth and durable finish for residents.Thank you again for your continued patience and involvement. We look forward to receiving your feedback and completing this final phase together.The Project Team

Community Hub Admin Team

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