Project Update 20/02/2026

Dear Customer,

Important update on improvement works in your area.

As you may already be aware, our investment work with our supply partner, Avove, to protect and enhance the environment by upgrading the existing sewer network helping to reduce environmental spills and ensure a more resilient infrastructure for the future, is progressing as planned in the Southfields area of Pelton, within farmland on Brackenbeds Lane.

As we begin the next phase of work to connect the newly installed wastewater assets to the network, we will need to implement traffic management measures in the form of Two-way lights on Pelton Lane between 23 - 27 February 2026. These measures are necessary to ensure the safety of both the public and our workforce.

We appreciate that this may cause some minor disruption; however, these works are essential and have been carefully scheduled to take place during the school half-term to minimise any inconvenience to pupils, parents, and staff.

During this time, you may notice increased activity in the area, including additional vehicles and some noise associated with site operations. Typical working hours will be 8:00am to 6:00pm, Monday to Friday. We appreciate your patience and understanding as we carry out these essential improvements.

For more information and regular updates, please visit our community hub at communityhub.nwl.co.uk/en-GB/projects/Pelton-improvements and follow the link to the relevant project page. Here you will also find answers to frequently asked questions.

If you do require any further information or advice, please contact our Customer Centre on 0345 717 1100 or visit www.nwl.co.uk to request a call back from the project team. You can also follow us on X @nwater_care and @NorthumbrianH2O.

Yours sincerely,

Christopher Bond

Project Manager