Project Update 16/10/2025

Dear Customer,

Important update on improvement works in your area

We recently contacted you regarding improvement works as part of our continued investment to protect and enhance the environment. This project involves upgrading the existing sewer network to help reduce environmental spills and ensure a more resilient infrastructure for the future.

Working alongside our supply partner, Avove, the site compound has been established in nearby farmland off Brackenbeds Lane.

 Upcoming works – Pelton area

We are pleased to confirm that the works within the school field have now been successfully completed. The next phase will continue into the farmer’s field, with overall completion scheduled for May 2026.

Between 23 October and 2 November 2025, our team will be working outside Pelton Primary School. To ensure the safety of the public and our workforce, traffic management measures will be in place during this period. We appreciate that this may cause some minor disruption.  However, these works are essential and have been carefully planned and approved by Durham County Council to take place during the school half-term to minimise the impact to the local community.

During this time, you may notice increased activity in the area, including additional vehicles and some noise associated with site operations. Typical working hours are 8:00am to 6:00pm, Monday to Friday.

Additional Weekend Working

Due to challenging drilling conditions, we have made the decision to extend works into the weekends of 25 October 2025 and 1 November 2025 in the farmer’s field. You may notice increased activity during these times, including additional vehicles and noise.

We sincerely thank you for your patience & understanding. This decision has been made to help ensure the project remains on schedule and minimise any further delays. We appreciate your patience and cooperation as we complete these essential improvements. 

For more information and regular updates, please visit our Community Hub at https://communityhub.nwl.co.uk/en-GB/projects/pelton-improvements and follow the link to the relevant project page, where you’ll also find answers to frequently asked questions.

If you require any further information or advice, please contact our Customer Centre on 0345 717 1100, or visit www.nwl.co.uk to request a call back from the project team. You can also follow us on X (formerly Twitter) at @nwater_care and @NorthumbrianH2O.

Yours sincerely,

Christopher Bond

Project Manager